Guided diagnostic intake
Record the item, symptoms, model, urgency, location, and safe photos or documents.
Repair Geek helps Becker customers turn a complicated repair problem into an organized next step. The process can include safe diagnostic intake, remote support, photos and documents, or consent-controlled matching with an available provider.
Record the item, symptoms, model, urgency, location, and safe photos or documents.
Choose a one-time AI plan, live chat, phone call, or video support based on the issue.
When a professional is needed, staff can compare category, distance, availability, verification, and customer outcomes.
You privately describe the repair issue and service location.
Repair Geek screens urgent safety concerns and identifies the next useful action.
If a provider referral is appropriate, you see exactly which fields are proposed for sharing.
Nothing is sent to that provider until you approve the referral.
Repair Geek provides remote support and repair-provider coordination. A provider’s location, availability, qualifications, pricing, warranty, and service radius are confirmed for each referral.
Staff can compare repair category, provider availability, verification records, customer outcomes, response time, service radius, and calculated driving distance. A match score supports staff review; it does not automatically select a company.
Your location can be used privately to calculate distance. A proposed provider sees only the fields listed in the referral, and only after you approve them.
Repair Geek is not an emergency service. For active fire, gas, carbon monoxide, dangerous electricity, flooding, structural instability, or an unsafe vehicle, move to safety and contact the appropriate emergency service or utility.