Your information should have a clear job.

Repair Geek collects the contact and problem details you choose to submit so our team can respond to your request and operate the support service.

Information we collect

Support requests may include your name, email, phone number, location or service address, selected support level, repair category and description. The secure portal stores messages, approved photos or PDF attachments, appointment requests and provider-referral choices. Customer portal passwords are stored only as secure password hashes. Subscription records may include enrollment and cancellation status, accepted-terms version, support-delivery timestamps, travel fee, and a payment provider's reference identifier. Employee accounts create security, audit and work-session records.

How we use it

We use submitted information to review requests, contact you, provide secure support, schedule sessions, manage subscriptions, calculate in-person travel, document support activity, determine refund eligibility, improve service quality and protect the portal. Do not place passwords, payment card details or government identification in descriptions, messages or attachments. Payment details should be collected only by the selected payment processor.

Notification choices

Customers may turn optional case-message, appointment, referral and case-status emails on or off in the portal. Repair Geek may still send essential password, security, verification, billing, renewal, cancellation, privacy and legally required service notices. Notification preferences are stored with the customer account.

Routing and service providers

When you request in-person service, the service address may be sent to Google Maps Platform to calculate driving distance and estimated travel time from Monticello, Minnesota. Email delivery, hosting and any future payment processor may also process limited information for their specific services.

Repair-provider referrals

Repair Geek does not send your case details to an independent repair provider until a proposed referral lists the information to be shared and you affirmatively approve it in the customer portal. You may decline without authorizing disclosure. After consent, only the listed fields should be shared for that request.

Customer feedback

Customers with resolved support cases may submit a rating and comments through the portal. Feedback remains internal unless the customer separately authorizes public display. Public comments are reviewed for personal information, privacy concerns and abuse before publication. Customers may choose a generic customer label instead of their first name.

Retention and choices

Records are kept only as long as reasonably needed for service, security and legal obligations. To request access, correction or deletion, contact support@repairgeek.com.

This policy draft should be reviewed by qualified counsel before launch, especially before accepting recurring payments or operating a provider referral network. Repair Geek should publish a specific retention schedule before collecting production attachments.