No surprise activation
A support request creates a pending enrollment, not an immediate charge. The support level, recurring price, availability and travel fee are confirmed before activation.
About Repair Geek LLC
Useful help, with the boundaries made clear.
Repair Geek is a Minnesota-based digital studio and support service. We build websites, hosting, apps and games, and help customers organize the next step when computers, appliances, property or vehicles need repair.
Our commitments
What customers can expect.
Consent before referral
A proposed provider referral lists the exact information Repair Geek wants to share. Nothing is sent through that referral until the customer approves it in the portal.
Customer-controlled cancellation
Customers can cancel future renewal from their portal without making a phone call or giving a reason.
Honest service boundaries
Repair Geek provides support and referral assistance. Independent providers remain responsible for estimates, licensing, insurance, workmanship and charges.
Provider safeguards
Referral records support better decisions—not guarantees.
Providers begin in a pending state. An administrator can record categories, coverage area, license information, and the dates license or insurance information was reviewed. Only active providers can be proposed through the portal.
Repair Geek recordsContact details, specialties, service radius, internal notes and verification dates.
Customers still verifyCurrent license standing, insurance, written estimate, warranty, references and who will perform the work.
No emergency dispatchFor fire, gas, medical danger, active flooding or immediate threats, contact 911 or the appropriate emergency service first.
Service expectations
Clear next steps without invented promises.
May be submitted at any time. A response begins when an authorized team member reviews the case.
The customer portal shows whether support staff are currently online. Messages remain available securely if staff are offline.
Customers request a preferred time; the confirmed appointment and video link appear in the portal.
Driving distance, travel fee, service area and availability are confirmed before a visit is scheduled.
Customer feedback
Portal-submitted, permission-controlled.
Published comments come from customer accounts connected to resolved support cases. Reviews are checked for privacy and abuse before display; customers decide whether public display is allowed.
No public customer feedback yet.
Repair Geek will display feedback here only after a portal customer with a resolved case gives explicit permission.
Frequently asked
Questions worth answering upfront.
Does Repair Geek perform every repair?
No. Repair Geek may provide direct technical guidance, but for many repair categories our role is to help organize the issue and connect the customer with an independent provider.
Does a referral mean Repair Geek guarantees the provider?
No. Provider records help the support team make a more informed referral, but customers should independently confirm current licensing, insurance, estimates and contract terms before hiring.
When does a support subscription start?
The intake form creates a pending request only. Activation happens after the exact recurring price, service level and availability are disclosed and accepted through the future payment workflow.
Can I cancel online?
Yes. The customer portal contains a cancellation control for future renewals. Pending subscriptions cancel immediately; active subscription cancellation takes effect at the end of the current monthly period unless law requires otherwise.
How is my information protected during a referral?
The portal shows which fields are proposed for sharing. Repair Geek records the customer’s consent before provider contact and limits the referral to the listed fields.
Can Repair Geek guarantee a top Google ranking?
No ethical provider can guarantee a specific organic ranking. Repair Geek can build a strong technical and content foundation, measure results, and improve the site over time.
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