Web Form Support
Price to be setSubmit the full issue online and receive a response through the support queue.
- Structured online intake
- Secure portal follow-up
- Photo and PDF sharing
- Submit at any time
AvailabilitySubmit anytime
Choose Form
Choose the channel that fits the problem.
Each support level is monthly until canceled after activation. Submitting the intake form creates a pending request and does not charge you. Exact price, availability and any travel fee are confirmed before activation.
Instant Chat Support
Price to be setChat with a Repair Geek support specialist directly on the website when agents are online.
- Everything in form support
- Near-real-time portal messaging
- Staff-online indicator
- Conversation history
AvailabilityDuring chat hours
Choose Live chat
Phone Support
Price to be setTalk through the problem with a specialist by scheduled or priority phone call.
- Scheduled phone support
- Secure portal follow-up
- Appointment confirmations
- Case files and history
AvailabilityScheduled call
Choose Phone
Video Support
Price to be setShow the problem over FaceTime or another private video-conferencing service.
- Scheduled video support
- HTTPS meeting link in portal
- Visual troubleshooting
- Secure follow-up messages
AvailabilityScheduled session
Choose Video
In-Person Support
Price to be setGet in-person support where service coverage, scheduling and the type of repair allow it.
- In-person scheduling assistance
- Automatic route calculation
- Travel fee confirmed first
- Secure case and appointment history
AvailabilityArea dependent
Choose In person
In-person distance fees
0–10 driving miles$20.0010.1–20 driving miles$35.0020.1–30 driving miles$55.00
Standard service is within 30 driving miles of Monticello, MN 55362. Parking and tolls are additional at actual cost. The route and fee are confirmed before scheduling.
Before and after activation
- A request is pending until price and availability are confirmed.
- Future renewal can be canceled from the customer portal.
- The current monthly charge is refundable only if no support was provided and the request is within seven calendar days.
- Any support during the period, or more than seven days after the charge, closes the refund window except where law requires otherwise.
Not sure which plan?
Start with what happened.
Repair Geek can review the issue before activation and help confirm the appropriate support channel.
Start a pending request