Subscription, cancellation and refund terms.

These terms apply to consumer support subscriptions offered by Repair Geek LLC. The exact monthly price and selected support level are shown before a subscription is activated.

1. Monthly subscription

Each subscription is billed monthly. Before activation, Repair Geek will disclose the support level, recurring monthly charge, any applicable taxes, any in-person travel fee and the fact that the subscription continues until canceled. There is no minimum commitment beyond the current monthly term unless a separate written offer clearly states otherwise.

2. What counts as support

“Support” is provided when Repair Geek, its employee or an authorized support provider begins responding to the customer’s issue. Support includes reviewing and researching a submitted problem; providing diagnosis, instructions, recommendations or referrals; exchanging live-chat messages; participating in a phone or video session; performing an in-person visit; or otherwise spending support time on the customer’s request. Administrative billing messages and automated confirmations alone do not count as support.

3. Refund policy

A customer may request a full refund of the current monthly charge only when both conditions are met: (a) no support has been provided during that billing period, and (b) the refund request is received within seven calendar days after the monthly charge.

Once any support has been provided during the billing period, the monthly charge is nonrefundable. The monthly charge is also nonrefundable after seven calendar days have passed, even if the customer did not use the available support. No partial or prorated refunds are offered. These limits do not restrict refunds or cancellation rights that cannot legally be waived, including rights that may apply to qualifying service members or erroneous or unauthorized charges.

4. Cancellation

Customers may cancel future renewals at any time through the customer portal using the clearly labeled cancellation control. Repair Geek does not require a telephone call, an explanation or acceptance of another offer. For an active monthly subscription, cancellation is effective at the end of the current monthly term and no additional monthly charge will be made. A pending subscription that has not been activated may be canceled immediately.

5. In-person service and travel fees

Standard in-person service is limited to locations within 30 driving miles of Monticello, Minnesota 55362. Travel is charged per visit based on driving distance: $20 for 0–10 miles, $35 for 10.1–20 miles and $55 for 20.1–30 miles. Parking and tolls are additional at actual cost. Repair Geek may calculate the route electronically or confirm it manually when routing is unavailable, and confirms the fee before scheduling. Travel fees are separate from the monthly subscription charge and become nonrefundable once travel begins, except where required by law.

6. Availability and independent providers

A subscription provides access to the selected Repair Geek support channel subject to published hours, scheduling, service area and reasonable-use limits. It does not guarantee that a specific item can be repaired or that a third-party provider is available. Independent repair providers are responsible for their own estimates, licenses, insurance, workmanship and charges.

7. Changes

Repair Geek will provide clear advance notice of material changes to the subscription terms or recurring price before the change takes effect, together with instructions for cancellation. Continued use after a properly disclosed effective date constitutes acceptance only to the extent permitted by law.

8. Contact

Questions, refund requests and other notices may be sent to support@repairgeek.com or made by phone at 763-200-GEEK. Online cancellation remains available through the customer portal.

This operational draft is designed around Minnesota’s automatic-renewal requirements but should be reviewed by a Minnesota-licensed attorney before Repair Geek accepts recurring payments.